Student Grievance Procedures
Guidelines for Undergraduate Student Grievances Procedures within the University
Guidelines for POSTGRADUATE STUDENTS may be accessed here.
The University is committed to providing students with the best possible services and therefore commits itself to instituting just and effective procedures for addressing matters where students feel that they have been unfairly treated including grievances and appeals from students.
If we don't know about it, we can't help
The University realises that it is often difficult for students who feel that they have been treated unfairly to take action and therefore we have prepared this simple guideline to make students aware of the procedures to follow when you have a grievance.
What to do before you lodge your grievance or appeal
Every effort should be made to resolve grievances through frank, informal discussion between the student(s) and the staff member(s) concerned. If you feel that somebody has been doing you an injustice, try to speak to that person directly. Be specific so that the person knows exactly what your problem is.
If you feel that your approach has not been successful, then you may approach the staff as mentioned in the guidelines given here. Click on the relevant link below.